Frequently Asked Questions
1. How can I share the video with the person whose birthday it is?
1) You can find a link to the video in the email we send
2) Click on the link to view the Video
3) You can share the Video in a couple of ways:
a) per Email or SMS – simply copy the website URL and share it via Email or SMS
b) you can also share the video on social networks. You can find the sharing button underneath the video.
2. How soon can I receive my Video?
It depends on the package of additional parameters chosen in the order. Your Video will be ready in 24 hours or even within 60 minutes after we receive your payment. Should you have not received your video please:
– check the email address
– check the spam folder
If you are still unable to find your video do not hesitate to contact us at firstname.lastname@example.org We are glad to help.
3. Can I change the parameters and edit the video before you receive my payment?
Yes, you can edit the ordered video as long as the order and payment process is not completed.
4. Can I download the video I ordered?
Yes, you can play and store the video on your device within 30 days from the order. Afterwards the link will expire and be no longer active.
5. The video is not playing, what should I do?
6. Are the pictures and data I upload available for 3rd parties?
Nobody except you and the person you send the video to has access to the pictures or the stored data unless you ask for amendments or additional support when placing your order
7. Is my data safe?
8. Can I create a video from more than one person?
Yes, you can simply put in who the wishes are from in the corresponding field
9. Will I receive an order confirmation upon completing payment?
Yes, after we receive your payment a confirmation email will be sent to the email address you specify
10. What should I do, if I have not received the confirmation?
Should you have not received the confirmation please check:
– the email address
– your spam folder
You may have accidentally entered a wrong email. Contact us at email@example.com We’re glad to help!
11. How can I pay for the video?
You can conveniently use WorldPay and one of its many options
You can pay via:
– online money transfer,
– credit or debit card,
– Google Pay or Apple Pay,
– traditional money transfer
12. What do I receive when I order the wishes video?
You’ll receive a personalised video in which Shaun the Sheep will celebrate the birthday of the person you choose. The video will also contain all the pictures you uploaded. You will find a link to the video in the email we automatically send once your order is ready.
13. How can I file a complaint?
We put in a lot of effort to ensure that every video is a unique gift for everyone. Should we have missed anything and there’s something wrong with your video go ahead contact us at firstname.lastname@example.org
Please remember to include your order number and the email you’ve entered in the ordering process along with your comments.
14. How do you support charity?
From every video you order we donate a % to support the charity organisation you choose when placing your order